Frequently asked questions

We pride ourselves on our upstanding customer service, just check our Facebook reviews!  We are readily available to chat on Facebook Messenger and Instagram during regular work hours.

Our summer covers are lighter and more breathable.  They come with a light protective cover that you can secure over the zipper mesh window.  The mesh window can be zipped up and down for quick access to baby.  Watch a video of our summer cover here.

Our winter covers are insulated and have a soft Minky liner.  This cover has a thick protective window that you can open or close to protect your baby from the outdoor elements.

You can read more here.

Some fabrics are new arrivals and we haven't had the chance to take finished photos of completed orders.  We continue to update our photos to give you the best experience.

Our covers are fashioned with side seam zippers in order to fold the front down for full access to your baby and  a peekaboo window for quick access or to keep your baby protected yet visible.  Read more here.

Of course!  You can read about our custom orders here and then email us about your requests.

Yes! We are currently updating our line of baby nests and minky blankets for our website.  We also specialize in curtains, bedsheets, pillow covers, and more.  You can also email us or visit our Facebook page if you are interested.

Do not let stains set.   Machine wash warm or cold with like colors on gentle cycle.  Remove immediately and tumble dry on low or hang to air dry.  

Our cover was designed to fit all popular car seat brands.  If the rare occurrence in which your cover doesn't fit happens, contact us and we will make it right.

Yes to all!  If you want to be in the loop of our sales, promos and new product launches, join  our newsletter.  You can sign up at the bottom of the page.    

Placing orders

Yes.  However this falls into our custom orders.  You can read about our process here or email us with questions.  Custom orders take 4-6 weeks for delivery.  If you need an item sooner, please choose from our core collection.

Our soft goods are made to order.  However, once we review and approve your order, you will receive a confirmation email.  We try to respond quickly, but it could take us 1 business day to send a confirmation email.  If we can't accommodate your order for any reason, we'll work with you until we find something that your happy with!

You can email us with your order number and any questions that you have.

We accept e-transfers from Canadian residents only.  Go through the checkout process and you will see an e-transfer option under the payment section.  Once you complete the order, you will see the order confirmation page which will have the e-transfer instructions.  You can also access this page through your order confirmation email.

Shipping policy

We ship all over Canada.  For the US and all other countries, email is for rates.  

All shipping is through Canada Post and ranges between $16-$40 CAD depending on your item and location.  We provide a tracking number for you and  also insure our products against damage during shipping.  You will see the shipping price once you enter your address in checkout.  Don't worry, its before your payment is entered.

Returns and exchanges

If you are unhappy with your order we will gladly refund your purchase for any reason just contact us, shipping cost is not included. We must receive the blanket back in it's original condition. Customers must request a refund within 7 days of receiving the item. NO RETURNS ON EMBROIDERED ITEMS...

Contact us with your order number and  a refund / exchange request and we will help you with your request.

Yes.  We guarantee our items to be free of defective craftsmanship for 30 days from the purchase date. Our items are well made.   In our experience, most damage is caused by rough usage with the zippers on our products.  This warranty applies to the original purchaser only and does not include normal wear and tear, fading fabric/colors, or damage caused by outside forces.